PROACTIVE SOCIAL AND COMMUNITY SUPPORT SERVICES

Privacy Policy

Proactive Resources and its subsidiary companies, including 'Proactive Social and Community Support Services,' are dedicated to safeguarding any personal, sensitive, and criminal information we collect about you. We want you, as the 'data subject,' to be aware of how we gather, utilize, store, and share your personal data. Additionally, we want to inform you of the rights you have to protect your privacy. It is crucial that you read this Privacy Notice and comprehend how we handle your personal data. Please note that we reserve the right to update this Privacy Notice as necessary.

1. General

Proactive Social and Community Support Services is dedicated to connecting job seekers with suitable employment opportunities. We are committed to upholding the rights and privacy of individuals in accordance with both European Union and Irish data protection laws. We will process personal data about candidates, employees, clients, and other stakeholders in a lawful and fair manner to achieve our mission and functions.

If you wish to locate further information on us, you can find this on the Proactive website through the following link: https://proactive.social/aboutus

1.1 Proactive Information

All personal data processed by Proactive Social and Community Support Services is done so in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1.2 Legislation

If you are dissatisfied with the way we handle your personal data and wish to file a complaint, or if you simply want more information about how your personal data will be used, please contact us at the following:

1.3 Queries and Complaints

Proactive Recruitment Team

Newbridge,

Co.Kildare, Ireland

Telephone: +353 1 234 5000

Email: dataprivacy@proactive.social

You have the right to lodge a complaint with the Data Protection Commission. To contact the Data Protection Commission, please use the following details:

Data Protection Commission

21 Fitzwilliam Square South

Dublin 2

D02 RD28

Ireland

Telephone: +353 (0)761 104 800

Telephone: +353 (0)57 868 4800

Email: info@dataprotection.ie

Data Protection Officer

Proactive Social and Community Support Services will implement all necessary technical and organizational measures to protect your personal data. Should there be a data breach, we will promptly notify you as required by law.

1.4 Breaches

We gather personal data to support the mission of Proactive Social and Community Support Services. The following examples of data collection methods are not exhaustive, but provide an idea of how we may acquire your information:

Obtain personal data directly from you;

Personal data that we receive from other sources; and

When entering our premises, you will be recorded on CCTV surveillance and the Visitor Sign In tablet/book for security purposes.

It is crucial that the personal data you give us is accurate and current. As stated in Section 7.4 of this notice, if the personal data we have on file for you is inaccurate or incomplete, please let us know and we will make the necessary corrections.

2. How Do We Collect Information?

3. What Do We Use Information For?

We utilize personal data collected to fulfill our recruitment services obligations and to support the mission of Proactive Social and Community Support Services.

3.1 Process, Purpose, and Lawful Basis

We may share personal data with other entities as part of our operations. When we do so, we adhere to the following principles:

The sharing is based on legal obligation, contract performance, or explicit consent.

We ensure appropriate technical and organizational safeguards are in place when transferring data to another party.

We ensure that any third-party service providers we engage have taken appropriate measures to process, store, and protect your personal data.

As the Data Controller, proactive Social and Community Support Services will not sell your data to any third parties and will take all necessary steps to secure your data in dealings with third parties.

While the third parties we engage may vary, we believe it is important for you to be aware of the types of entities we share data with. The categories and types of third parties outlined below are not exhaustive, but provide an indication of the entities we share data with.

4. Who do we share this information with?

Third parties for the purposes of internal and external audits, carrying out research, general practitioners, and or third parties who may improve our processes and services (such as consultants).

4.1 Other Third Bodies

Proactive Social and Community Support Services is legally obligated to share personal data with state actors which is outlined in the Data Protection Act 2018.

Recipients of this data include Government departments, agencies, bodies, investigatory bodies, local authorities, and the Gardaí.

4.2 Government Departments, Bodies or Agencies

Where personal data is transferred outside the European Economic Area, Proactive Social and Community Support Services use safeguards known as Standard Contractual Clauses (SCCs).

4.3 International Transfers

To fulfill our mandate and carry out tasks as outlined in this statement, we need to gather various types of personal data. While the type of personal data may vary, we believe it is important for you to be aware of the types of data we collect and use. The following table is not exhaustive but provides an indication of the categories and types of data we use to perform our tasks.

Please note that information listed under one category may be used for the performance of a task or in relation to activities under another heading or as outlined under Section 3.

5. What Type of Information is Collected?

We have developed a record retention schedule for all the personal data we hold. Each retention period varies dependent on the nature and the purpose of the processing.

The main factors which determine retention periods are as follows:

How long it is required to perform the task;

Any legal requirements to hold onto the data;

Any pending legal actions.

If you would like to see a copy of the Retention Policy, please contact the DPO at dataprivacy@proactive.social

6. How Long Do We Retain Information?

As a data subject, you will have the following rights as outlined in this section. However, restrictions may apply in certain situations.

7. What Are Your Rights?

Please direct all your requests to the contact information listed in Section 1, providing as much information as possible about your request to enable us to efficiently address it. To fulfill your request, we may request identification for verification purposes.

7.1 Where do I send requests?

Upon receiving a request, we will have 30 days to respond, with the possibility of extending for an additional two months if necessary. If we need more time to handle your request, we will notify you of the delay and the reasons for it within 30 days of receiving the request. If we deny your request, we will also notify you within 30 days of receiving the request, along with the reasons for the denial.

We will not charge a fee for any requests, unless we deem them to be unjustified or excessive. If we consider the requests to be unjustified or excessive, we may charge a reasonable fee, including for multiple copies, or deny the request.

You are entitled to contact the Data Protection Commission if we refuse your request.

7.2 How long will a request take?

You have the right to know what personal data we have on file for you, the reasons for collecting it, and how we are handling your personal data.

When making your request, please provide us with identification verification information and as much detail as possible to assist us in understanding the information you wish to access (e.g. date range, subject of the request) and email us at dataprivacy@proactive.social

Please note that an access request is free of charge, however, where we determine a request to be unjustified or excessive, we may charge you a reasonable fee.

7.3 Right of Access

You have a right to request that our information held on you is up to date and accurate.

Where information is inaccurate or incomplete, we encourage you to contact us to have this information rectified. Upon receipt of the request, we will ensure that the personal data is rectified and as up-to-date as is reasonably possible.

7.4 Right to Rectification

You have the right to seek the erasure of your personal data in the following circumstances:

• The personal data is no longer required for the purposes for which is was obtained;

• Where data is being processed on the basis of consent, you withdraw consent to the processing and no other lawful basis exists;

• The personal data is being unlawfully processed;

• You object to the processing of personal data and there are no overriding legitimate grounds for the processing;

• Your personal data requires deletion in line with legal requirements.

However, we will be unable to fulfil an erasure request if the processing of personal data is necessary for the following:

• Exercising the right of freedom of expression and information;

• Compliance with a legal obligation or for the performance of a task carried out in public interest;

• Reasons of public interest in the area of public health;

• Archiving or statistical purposes in the public interest;

• The establishment, exercise, or defence of legal claims;

Please note that if our legal basis for processing personal data is based on a legal obligation, some processing regarding your data may not be eligible for the right to erasure.

To evaluate your request for erasure, we will conduct an assessment of the justification for continuing to retain your personal data when a legal requirement applies, and we will contact you if we are unable to fulfill your request.

Please note that in certain situations, we may need to keep some information to ensure your preferences are properly honored. For example, we cannot erase all information about you if you have also asked us not to send you marketing materials. Otherwise, we would delete your preference not to receive marketing materials.

7.5 Right to be Forgotten

You have the right to restrict the extent of personal data processed by the us in circumstances where:

• You believe the personal data is not accurate (restriction period will exist until we update your information);

• The processing of the personal data is unlawful, but you wish to restrict the processing of data rather than erase it;

• Where the personal data is no longer required by us, but you require retention of the information for the establishment, exercise, or defence of a legal claim;

• You have a pending objection to the processing of the personal data;

When processing is restricted, your personal data will only be processed: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of other people; or for reasons important to the public interest.

We will contact you to confirm where the request for restriction is fulfilled and will only lift the restriction after we have informed you that we are doing so.

7.6 Right to Restriction

You have the right to the provision of all personal data held in relation to you in a structured, commonly used and machine-readable format where:

• Processing is completed on the basis a contract;

• Processing is completed based on consent by the you;

• Processing is carried out by automated means.

You may also request that we send this personal data to another data controller where technically feasible.

7.7 Right to Data Portability

You have the right to object to the processing of your personal data; however, the processing must have been undertaken on the basis of public interest or legitimate interest by us.

If you wish to object to the processing of data, please contact us with your request. We will then stop the processing of personal data unless it is required for legal proceedings.

7.8 Right to Object